Microsoft 365 Customer Service
Exceed customer expectations by delivering exceptional service on any channel.
Empower your agents and transform customer service
Features
Gain a 360-degree Customer View
Seamlessly access a comprehensive snapshot of each customer’s interactions, preferences, and history in real-time, empowering your team to provide tailored support.
Personalize service via multi-channel engagement
Engage customers through their preferred channels, creating a seamless experience that enhances personalization and boosts satisfaction.
Gather feedback seamlessly across all channels
Capture valuable customer feedback across various channels, allowing you to fine-tune your services and address pain points effectively.
Access an array of self-service solutions
Offer customers the power to find solutions on their own through an array of self-service tools, reducing support workload and empowering users.
Utilize AI insights and cues for query resolution
Leverage AI to decipher customer interactions, providing insights and cues that guide agents towards accurate and efficient query resolution.
Juggle multiple conversations, ensuring positive outcomes
Juggle numerous customer interactions simultaneously, ensuring prompt and positive resolutions without sacrificing quality.