Microsoft 365 Field Service
Transform your service operations, deliver exceptional service, and improve customer experiences.
Overview
Optimize service operations
Transform your service operations with generative AI, the Internet of Things (IoT), and mixed reality.
Features
Gain a Real-time 360-degree Insight into Customer Assets
Access a comprehensive view of customer assets, enabling better-informed service decisions.
Benefit from AI-driven Resource Scheduling Recommendations
Leverage AI-driven insights to optimize resource allocation and enhance scheduling efficiency.
Expedite Case Resolution through Contextual Assistance
Expedite case resolution by providing technicians with contextual assistance directly within the platform.
Effortlessly Manage Demand using Intuitive Drag & Drop Schedule Boards and Interactive Maps
Effortlessly manage and allocate resources through user-friendly schedule boards and interactive maps.
Track and Prioritize Work Orders in Response to Customer Queries
Keep track of customer inquiries and prioritize work orders accordingly for streamlined operations.
Collaborate Instantly with Experts via Integrated MS Teams Collaboration
Collaborate instantly with experts through integrated Microsoft Teams collaboration, ensuring swift issue resolution.